Capture
Build Customisable feedback forms to capture and understand customer's feedback
A company's growth is impossible if it does not listen to its customers. With Neuro CRM, you can capture the feedback, understand, act upon it and measure the results through NPS and customer service index.
Build Customisable feedback forms to capture and understand customer's feedback
Measure customer satisfaction through NPS score calculation and Customer Satisfaction Index
Capture feedback through web, mobile, call centre and physical locations
System indentifies positive and negative feedback. Initiates resolution process. Customised work flow for each with escalation for timely resolutions
