Support Request
Feature for customers to submit service requests
When it comes to service, Neuro CRM lets you manage and maintain it at different levels throughout multiple channels. It integrates different processes such as support requests, ticket processing and self-help.
Feature for customers to submit service requests
Customers can login submit service specific request. Auto routing based on work flow
Service requests can be captured via web, call centre, branch/location ,SMS and Mobile App
Integrate with existing ERP solutions to show product/service purchased information
All support requests mapped to departments, carry unique ID, traceable across the system with full track record, history
